Oversight, On Site.

Localized problems require immediate attention. But when reporting is complicated, or tracking relies on disconnected spreadsheets, things inevitably slip through the cracks. WeCare Resolve brings order to the chaos, bridging the gap between the people spotting the problems and the teams fixing them.

Open Standards

Automatically publish issues in existing information systems – via RSS or Open311/GeoReport v2.

Exchange and Collaboration

Respond to reports and engage in dialogue. Platform users can also provide additional information.

Organise and Manage Issues

Moderate submitted issues and organise them into folders – for more clarity and efficient workflows.

Email Notifications

Users are automatically notified when the status of their reports changes – in a privacy-friendly and efficient way.

Interactive Map with Filter Options

All issues are clearly displayed on an interactive map. Quickly filter and find what matters most to you.

Statistics & Reports

Receive reports and statistics on submitted issues. Increase transparency and make well-informed decisions.

Cloud or On-Premises

Use WeCare Resolve either in our cloud, or locally in your own IT infrastructure – whichever best suits your needs.

Multilingual

WeCare Resolve is available in numerous languages (Danish, German, English, Spanish, Estonian, French, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, and Swedish).

GDPR-Compliant

WeCare Resolve is fully compliant with all GDPR requirements.

Seamlessly Integrates

WeCare Resolve can be easily integrated into your existing processes and applications – via REST API, GraphQL or customised.

Mobile App (coming soon)

For maximum accessibility on the go: The app for Android and iOS.


Questions and Answers about WeCare Resolve

What is WeCare Resolve?
WeCare Resolve is an issue tracking system for capturing and managing issues with a local context.
Can WeCare Resolve be used as a defect reporter?
Yes, WeCare Resolve can be used as a defect reporter to centrally capture and process citizen concerns. WeCare Resolve supports the international Open311 standard (GeoReport v2).
Can WeCare Resolve be installed locally?
Yes, WeCare Resolve is available as a container for Docker.

User Manual
PDF, English
Talk to us!
(+49) 9851 8979952
Available Monday to Friday, 8 – 14 (Berlin time). Contact Form
Additional Resources
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